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Smart meters - talking with your competitors



United Kingdom

Recently Ofgem produced a guidance note on cooperation between competitors on the smart meter roll-out.

Recently Ofgem produced a guidance note on cooperation between competitors on the smart meter roll-out. The guidance note can be found here.

Why competition law is important for the smart meter roll-out

Ofgem's publication raises some key questions:

  • What is the issue when there is cooperation between competitors?
  • Why would suppliers [The defined group that has the responsibility for installing smart meters in Great Britain (GB). Suppliers are broadly defined as companies who supply gas or electricity  to any premises through pipes.] need to cooperate with competitors on the smart meter roll-out?
  • What can suppliers do to ensure that they don't fall foul of competition law?

Talking too much

These days, businesses are generally well aware that they must not discuss pricing or other aspects of their commercial strategy with competitors. Such discussions are likely to be in breach of competition law and can lead to significant fines by the competition authorities and damages actions by victims. 

Less widely recognised or understood is that other more subtle forms of interaction between competitors such as the exchange of information can lead to equally serious sanctions.

The smart meter roll-out obligation places an obligation on suppliers (for example, British Gas, EDF, SSE, SP, Eon, npower) to replace existing meters with smart meters in Great Britain by the end of 2020. This means that each supplier will need to contact their existing customers and make appointments with customers to visit households in order to swap their electricity and/or gas meters. This is a huge logistical operation requiring suppliers to liaise and communicate with a wide range of different parties: the makers of smart meters, the legal owners of smart meters (often the smart meters form the asset base of a third party), smart meter installers, companies responsible for transportation, storage and disposal of old meters, and companies responsible for building and maintaining IT systems that will allow suppliers to contact customers etc.

As suppliers undertake these logistical tasks, it is only reasonable to assume the information will be shared with third parties, between third parties, and between suppliers. One example could be discussions about lessons learned as suppliers ramp up their smart meter roll out. This exchange of information can be direct – for example, suppliers speaking to or emailing each other; or indirect – third parties could relay the  information between competing suppliers. 

Information exchange can be positive and negative. Exchange of information solves problems of information asymmetries, thereby making markets more efficient. For smart meter roll-out, it may help bring about a more efficient roll-out; for example sharing of information about smart meter inventory in particular regions. 

At the same time, information exchange may lead to restrictive effects on competition. Most importantly, information exchange can enable companies to be better aware of market strategies of their competitors, reducing their strategic uncertainty in the market and leading to explicit or tacit collusion. 

A rule of thumb

In the UK, there is no definitive list information that can or cannot be exchanged without infringing competition law. Each case is determined on its own merits. As Elton John said, "If the gift horse isn't smiling … common sense is a rule of thumb".

Some rules of thumb:

  1. Exchanging information intentions regarding recent, current, or future prices or quantities is considered a restriction of competition “by object”: broadly speaking a per se infringement.

    Rule of thumb: Companies and employees should not exchange information regarding recent, current, or future prices or output.

  2. Companies and employees may exchange information that does not have the object of restricting competition and still be in breach of competition law. This is known as "restrictions of competition by effect". 

    This may  include information not directly linked to generating sales for suppliers, but information that is directly linked to the smart meter roll-out (for example, strategic information). In terms of the smart meter roll-out it may be any information that may reduce uncertainty of roll-out for a particular company (for example knowledge of your competitor's roll-out plan by region affecting the decision to delay roll-out in that region so as not to pay higher prices for the small pool of installers available in that region), smart meter future/quotation prices, smart meter price promotions, inventory capacity of smart meters, information about the state of negotiations with upstream third parties etc. In cases where the information   in question falls within the requirements of "restrictions of competition by effect", further consideration needs to be taken whether the exchange of that information is objectively necessary. Further consideration should be given to how the risk of a competition  law breach may be minimised; e.g. sharing of the information facilitated via Ofgem, or the higher level disaggregated information being disclosed.

    Rule of thumb:  Companies and employees looking to exchange information not directly linked to generating sales for suppliers, but information that is directly linked to the smart meter roll-out, should assess whether that information exchange could lead to a potential competition law breach via restrictions of competition by effect. 

  3. Each supplier will have its own smart meter roll-out strategy. They are likely to share their strategy with their third party suppliers or contractors. Third parties and suppliers can be at risk if they then disclose this information to the supplier's competitors. Roll-out strategy is likely to be confidential to suppliers, or can be used to gain a competitive advantage over a competitor.

    Rule of thumb: Third parties should ensure information shared by suppliers on roll-out strategy is not shared by third parties.  Even if this information (or some of it) is/comes into the public domain, third parties should not engage in this information exchange. [As any further exchange may still reduce strategic uncertainty in the market and among competitors.]

If in doubt, companies and individuals working on the smart meter roll-out should ask a competition lawyer for advice before explicitly or implicitly sharing any information.  Or as Ofgem in its guidance suggests, have an experienced external competition lawyer present during any meetings where there is a risk of coordination.

If companies do not plan for this risk of a competition law breach, the consequences can be massive. To name a few, firms can face fines of up to 10% of group global turnover, see a fall in stock prices, Directors can be disqualified, and not insignificant company resources can be spent on the investigation process.

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