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Consumer Rights Act 2015 - is your franchise business ready?

The Consumer Rights Act 2015 ("CRA") comes into force on 1 October 2015. It has been billed as the biggest overhaul of consumer rights in a generation. The CRA consolidates, improves and updates the The Consumer Rights Act 2015 ("CRA") comes into force on 1 October 2015. It has been billed as the biggest overhaul of consumer rights in a generation. The CRA consolidates, improves and updates the current regime on consumer protection laws in the UK, and the changes are relevant to all businesses which deal with consumers in the UK, either directly or indirectly through their franchisees or licensees.

Franchisors should therefore review their consumer-facing agreements and operational procedures and ensure that the changes flow through to their franchisees. Failure to advise franchisees on these changes and update the business system accordingly could expose franchisors to liability, both in respect of the Competition and Markets Authority, which will enforce the CRA, and consumers, whose complaints about non-compliant practices are likely to have a negative impact on the franchisor's brand.

Please click here to read our full article, explaining the main changes and what businesses need to do to prepare for the implementation of the CRA.

 

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