Complaints concerning Fieldfisher
Fieldfisher is committed to providing high quality legal advice and client care. In the event of a problem with or a query about the way in which your matter is being handled or if you feel that our services can be improved, we would ask you in the first instance to raise the matter with the Partner with whom you deal or with the head of the business unit or office where the work has been carried out. In the event that you are dissatisfied with any of the services that we have provided to you, it is your right to complain. This includes your right to complain about any bill. Fieldfisher has a formal complaints procedure, a copy of which can be provided on request. You can read our Complaints Policy here.
If, for any reason, we are unable to resolve any problem between us, you may be able to use the complaints and redress procedures operated by the Legal Ombudsman. This service is open to all members of the public, certain small businesses, charities, clubs, societies, associations and trusts. The Legal Ombudsman's details of eligibility and requirements can be found here. There are time limits on making such a complaint, generally six months from our written response to your formal complaint and six years from the act/omission complained of or three years from when you should reasonably have known there was cause for complaint. Contact details for the Legal Ombudsman are www.legalombudsman.org.uk Phone: 0300 555 0333 or firstname.lastname@example.org
The Solicitors Regulation Authority is the professional regulator of Fieldfisher LLP and handles complaints relating to professional misconduct. If you have concerns about our behaviour, you can raise your concerns with the Solicitors Regulation Authority here.