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Insight

Outsourcing - thoughts for 2013

Readers of the Winter issues of Outsource magazine will see my thoughts on what went wrong in 2012. The G4s imbroglio over the Olympics and the West Coast Mainline debacle revealed the tip of the Readers of the Winter issues of Outsource magazine will see my thoughts on what went wrong in 2012. The G4s imbroglio over the Olympics and the West Coast Mainline debacle revealed the tip of the iceberg of supplier and customer pressures. These pressures can lead to poor performance, blame mongering and costly errors. In 2012 the politics of outsourcing and a strong drive to exact maximum value also frequently led to disputes and terminations.

Despite ongoing economic difficulty, good outsourcing practices can and do deliver long term value. We encourage our clients to look not only at how to apportion responsibility (and, let's face it, liability) in their contracts. It is also important to ensure that services are effectively managed and that service issues are caught early and dealt with appropriately. Good service measurement techniques and preventative management are key to modern outsourcing governance.

Through best practice governance, deals can be kept on track and realise their business case. Without a best practice approach, customers and suppliers alike are hostage to fortune and may face the unappealing choice of years locked in a bad deal or an early exit with claims flying.

If you don't catch this issue of Outsource, the article will soon be posted on my online Outsource column at the link below.

http://outsourcemagazine.co.uk/columnists/item/3597-simon-briskman

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