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New Consumer Protection Rights - Are You Compliant?

In a bid to increase consumer awareness of their rights and to provide greater protection, new regulations come into force in the UK as of 13 June 2014 implementing certain elements of the EU In a bid to increase consumer awareness of their rights and to provide greater protection, new regulations come into force in the UK as of 13 June 2014 implementing certain elements of the EU Directive on Consumer Rights (adopted in October 2011).

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") will replace and amalgamate existing distance selling and doorstep selling regulations, and will introduce stronger rights and protections for consumers and additional requirements in relation to on-premises selling.

The Regulations will apply to businesses selling goods, services or digital content to consumers in the UK. Compliant businesses will already be familiar with existing obligations and requirements in relation to the provision of information and cancellation rights. However, there are a number of new requirements and changes, including a number of provisions which also apply to on-premises contracts with consumers.

Therefore, businesses need to ensure that their legal compliance programme, including any related consumer terms and conditions are in line with the revised requirements. The Regulations apply to online and other distance retailers (e.g. mail order, door step selling etc.) and in part to on-premises retailers (e.g. high street shops).

For more information, please read the full article below:

New Consumer Protection Rights - Are You Compliant?

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