Who needs to read this update?
The EU's Consumer Rights Directive (CRD) applies to all businesses selling products, services and digital content to European consumers.
The CRD represents a major change in Europe’s consumer regulatory landscape, bringing changes that carry a significant compliance impact, especially for online businesses.
As of 13th June 2014, the new rules have been implemented into national law across all key European markets.
This briefing note gives an overview of the key changes and addresses some of the common challenges digital businesses face when assessing how to balance user experience with robust compliance under the new framework.
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