We recovered £95,000 for Louise, who lost the hearing in her left ear because of ENT negligence at Whipps Cross Hospital.

Louise, who is now 27, suffers from a hereditary middle ear condition called otosclerosis in both her ears. Otosclerosis is a disease of the bone surrounding the inner ear.




It can cause hearing loss when abnormal bone forms around the stapes (a bone in the middle ear), reducing the sound that reaches the inner ear. This is called conductive hearing loss.

In late 2005, Louise’s hearing began to deteriorate. She consulted her GP, who referred her to the ear, nose and throat (ENT) department at Whipps Cross Hospital.

At the hospital, Louise was told that she could wear a hearing aid to improve her hearing or undergo stapedectomy surgery, which would help improve her hearing. Stapedectomy surgery involves the removal of part of the stapes from the ear and the insertion of a tiny piston into the ear which will aid future hearing.

The Surgeon told Louise that the surgery was extremely low risk. In view of this, and as Louise was only 22 at the time, and therefore did not want to have to wear a hearing aid, she decided to undergo the surgery.

In December 2006, Louise attended Whipps Cross Hospital to undergo the stapedectomy. The operation was supposed to last 45 minutes but it took more than three hours.

The surgeon told Louise that she would be suffering from tinnitus (ringing in her ears) for a short period of time but otherwise that the operation had gone well.

Louise was sent home two days later and returned to the hospital the following week to have her bandages removed. She underwent a hearing test and it was clear that she could not hear anything in her left ear.

The surgeon said that this could happen and it may take some time before her hearing returned.

Louise’s hearing did not improve over the following months and in October 2007 the surgeon said that she would never regain hearing in her left ear.

This has affected Louise psychologically, along with affecting her everyday life and ability to carry out everyday tasks.

Mark Bowman pursued a claim against Whipps Cross Hospital on Louise’s behalf. Having obtained expert advice from an ENT Expert, allegations were raised concerning the way in which Louise was consented for surgery, the performance of surgery itself and the post operative care that Louise received.

A letter of claim was served on Whipps Cross Hospital, who admitted liability with regards the performance of the surgery. Following negotiations with Solicitors for the hospital, the claim settled in the sum of £95,000.


After the case, Louise said:

"Mark was recommended to me by a friend and from the first day I met him, he worked diligently until the case was over. He knew every minute detail of my case, helped me on any query, no matter how big or small, and I trusted him implicitly to achieve the result we were after.
"This ended up being a susbstantial outcome that will make a massive difference to my future. I cannot thank Mark enough for helping to settle my case in such an efficient professional way and wouldn't think twice about recommending him and his team at Field Fisher Waterhouse."


For further information or if you have a ear, nose and throat negligence claim, please contact Solicitor Mark Bowman on 020 7861 4043 or email mark.bowman@fieldfisher.com.


Contact Us

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  1. You can speak to any member of our Medical Negligence team on freephone 0800 358 3848

  2. e-Mail us at personalinjury@fieldfisher.com or,

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